LifeConnect24

That old ‘renewal’ subscription argument. So it’s clear in the T’s&C’s about their reoccurring payment process but let’s be fair, most of us don’t. The way they do business and then threaten legal proceedings etc is just horrible. When you are faced with dying elderly relations and this lot who, by the way, wait 4 months to tell you it’s lapsed, show no empathy. Guard your elderly loved ones, use another company. The way they do business and will not accept any accountability for lack of communication is simply shameful. Give LifeConnect24 a very wide berth, use another company. They reel you in using your frayed emotions then blame you for not following the terms. No meet in the middle, let’s see what we can do, just boom, you owe us. Fine, I’ll leave the cash by the front door. Come collect it.

The original pendant was fantastic. We were advised to change as 3g was no longer an option. So since having 4g we have had problems. After having 4 new ones we thought this was it. But the pendant stopped working after 24 hours (should have held charge for 2 to 3 days.) We were told by a man on the repair line that ideally the pendant needed charging 3 hours daily. It’s best a night when an elderly or infirm person doesn’t move. Let’s hope they don’t fall on the regular toilet trips. This is daft as we are paying more for this pendant with less protection. But the positive 1 applies to the outstanding performance when it can be activated. My advice is shop somewhere else for this pendant

Dreadful! I receiving an email advising of the subscription renewal date & the new price was more than double compared to the previous year!. £436.66 compared to £214.42. I called for an explanation of the massive price hike & I was told ”it’s something to do with inflation” I suggested that inflation wouldn’t account for this amount of increase. She then muttered something about maintaining telephone lines. I asked to speak to a manager & she said managers don’t speak to customers. I also wanted to clarify what company my money was going to as my subscription was with Lifeconnect24 yet they answer the phone by saying Careline365. I asked who owns Lifeconnect24, is it a subsidiary, a parent co., a holding co, a partnership etc in an effort to establish exactly who I was dealing with & were my money was going. Laughably, the response I received was ”owns” is quite a strong word’ !!! My elderly mum had also moved address 7 months ago, I gave them her new address 3 times yet they had no record of it. I have cancelled my subscription & I’m going to another company with a better reputation. Having just read some recent very bad google reviews, I’m happy to have made the decision to choose a better supplier.