Southern Mobility Services Ltd
- Unit 9, Grafton Way West Ham Ind Est, Basingstoke RG22 6HY, UK
- 01256 335900
- https://southernmobilityservices.co.uk/
Essential Mobility
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3 Rolle's Quay, Rolle St, Barnstaple EX31 1JL, UK
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Petersfield Shopmobility
- Shopmobility, Park Rd, Petersfield GU32 3DL, UK
- 01730 710474
- https://www.shopmobility.net/
Swindon Mobility
- Unit E, Cavendish Square, Swindon, Wiltshire, SN3 2LZ
- 01793 423484
- https://www.swindonmobility.co.uk
Sarah
Very positive experience with their customer service – you were friendly and helpful thank you!
Sean Reece
Terrible customer service, no replies to messages and ended up taking our custom elsewhere.
Booked a holiday for a week to Westward Ho and a month before the holiday we contacted Essential Mobility via telephone, email and Facebook messenger to arrange a hire of a mobility scooter for the week.
Phone calls went unanswered and social media messages took days to reply to. They asked for a contact number on 12 June, we’re still waiting for a call back and it’s 16 July!
So the day of our holiday arrives and we still haven’t been able to secure a hire. We book into our holiday property and head to the essential mobility store at Bideford. Website and Shop sign says 1pm close on a Saturday, we get there at 12pm and it’s closed.
Call the shop number, no answer, but I did receive a call back informing me that sorry, but they’ve closed the shop early and to try again on Monday – yeah, I don’t think we will!
A quick Google and we found AM Care, 5 minutes up the road who sorted us out a very last minute, a scooter for the week at a very reasonable price.
Disgusted at essential mobility, very, very poor customer service – stay clear.
steven smith
Had my light fixed( drill a hole in case and bolt to foot rest) which I could of done and not what I ask for. Also had a full service which since then have had problem after problem. Very expensive for what???
Carole Surman
I bought a lightweight scooter about 3 or 4 years ago. It wasn’t very long before the seat covering came undone and looked a complete mess. Suffice to say it has still not been resolved. This particular problem is the fault of the manufacturer NOT Essential Mobility. However, broken promises and phone calls not returned are. It all took too long and I felt insufficient pressure had been put on the manufacturer to put it right. I asked for a new seat, after many calls and reminders I was told they would only supply a new seat cover which was impossible to fit. It is still not repaired and under lockdown I had no use for it but now I want to use it. Guarantee is long gone. Very friendly and helpful father and son team but forget promises, once you have taken delivery they are never fulfilled and problems not pursued without constant telephone calls. Would not use them again.
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Charlie Davidson
My husband ruptured his Achilles in March, we contacted you and hired a Mobility Scooter at very favorable terms. Delivered and now collected by Baz at your Bideford shop who was so helpful and kind I feel I need to give him a massive thumbs up. It meant he was able to access town, shops and appointments even with 1:6 hills thank you Baz xx