Theale Eyecare and Hearcare
- 17 High St, Theale, Reading RG7 5AH, UK
- 0118 304 2018
- https://thealeeyecareandhearcare.co.uk/
Vision Express Opticians – Reading
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120-121 Broad St, Reading RG1 2BD, UK
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Specsavers Opticians and Audiologists – Calcot Sainsbury’s
- Sainsburys, Bath Rd, Calcot, Theale, Reading RG31 7SA, UK
- 0118 338 2583
- https://www.specsavers.co.uk/stores/calcotsainsburys
Walk With Bertie
Terrible. Avoid and go to Twyford if you can.
Went in to buy sunglasses. Was met with a blank response when I said I wanted 100% UV protection then told they don’t do them. A second person came over to unlock the cabinet and again said they had no way of knowing what the UV rating was for the sunglasses. After googling it myself and picking a pair for £54 went to pay.
Was told I had to sign up and give personal information in order to buy the sunglasses. I declined and asked for a standard sales receipt. After I’d paid the card machine receipt was waved at me and I was told that’s my receipt. I said no I need a sales receipt that could be used in case of refund. Again met with a blank response and rudely told the system was broken so they can’t do sales receipts without adding personal information to the system and signing someone up to vision express.
Asked for a refund immediately. Even then I had to reiterate twice that I would require a copy of the card sales receipt AND card refund receipt.
Appalling service. Avoid.
Went to Twyford the next day and ended up spending nearly three times more and booking and an eye test because of the exemplary customer service in Twyford.
Happyfaceevents
One of the most racist experiences I’ve had in the UK was at Vision Express. It was the worst customer service experience I’ve ever had.
Last week, I went for an eye check-up. After a long wait, a nurse (I believe she was a trainee or junior staff member, definitely not an eye specialist) checked my eyes for a few minutes and then simply asked me to wait outside. That was it—there was no feedback, no explanation of my eye health, and no discussion of the results. Nobody seemed to care enough to explain anything.
The worst part came when I had to choose my frames. The lady assisting me was extremely impatient and rude. I’m not sure if she behaved that way only because of my skin colour, but I felt very embarrassed by the way she spoke to me. Even though I had several questions, I didn’t feel comfortable asking them, so I just left the store.
I would never recommend Vision Express to anyone. Previously, I was a regular customer at Specsavers, and I must say they are far more professional, helpful, and polite with their customers.
Moises Fernandes
I booked my appointment specifically for contact lenses. I am already wearing them, but I bought them elsewhere.
They told me to bring my own lenses, which I did.
When I arrived on the day of the appointment, they asked about my glasses. I explained that I don’t want glasses but contact lenses. They said they couldn’t do the trial without my glasses.
I said I wanted to do the trial from scratch and not start with something I didn’t want to have an opinion on.
They kept insisting on glasses until someone on the team realised this and started my trials, but the rest of the team continued to insist on glasses.
I decided to switch from another provider to something similar.
Today I’m still waiting for my trial lenses, but it seems I will have to go to another store… I wasn’t very satisfied.
I don’t want to be treated differently, just not forced to do what I don’t want.
Sharon Mandipe
It was sad to see such poor customer service at Vision Express Reading. A few years ago I brought some designer frames from a different store (same chain). The nose pads fell out, and I came to the Reading store to see if I could buy a replacement pair. The communication of the lady at the till was so bad, she had no idea what I was talking about and was quite useless. I went to the Boots Opticians next door, and the lady there sorted me out with replacement nose pads straight away ! 🙂
Janey AS
I have been to Reading Vision Express only a few times, because I moved to the area last year, but have been a customer for a very long time. Its a shame that there has only been one occasion where a young lady has greeted me at the Reading branch smiling and asked me if I needed some help. She was very approachable. Unfortunately she wasn’t in when I went there today. I wanted the plastic piece that sits on your nose replaced on my daughters glasses, I honestly didn’t remember that I got the glasses from another opticians so one of the assistants I saw today said she couldn’t do it. We also came in for her to select a new frame for a new pair of glasses, I forgot her prescription so asked if they could print it out but they didn’t want to do that for me either. No smile, no apology no customer service what so ever. I was told I have to go back to the Vision Express my daughter did her test in. Arent you all the same? Even if you do have a different policy in each branch, say it with a smile, or with some kind of politeness. Both of them i felt were rude and quite miserable. Perhaps it was a long stressful day but dont take it out on the customer. I wont be back at that branch at all. These two ladies seriously need some more customer service training. I popped across the road to Spec Savers and what a difference! Lovely welcome, they listened to me, repaired the said glasses and are happy for my daughter to go there and select a new pair of glasses. It may not be a big sale but you’ve lost it to a competitor Vision Express due to these two ladies attitude….