Brambles Care Home
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Bramble Ln, Wye, Ashford TN25 5EE, UK
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Scarlet House Care Home – Care UK
- 123 Westward Rd, Ebley, Stroud GL5 4SP
- 01453 808689
- https://www.careuk.com/care-homes/scarlet-house-stroud
Neil Wibrew
These guys are FAKE!
They will tell you what you want to hear before admission, give you the 2 weeks respite FREE apparently (to convince you they’re the real deal).
My mother was admitted for 5 months, received 3 showers in this time, had water retention on her legs through lack of exercise and was diagnosed as diabetic due to her poor diet control.
She regularly washed herself & her hair in a small hand basin in her room. She also paid for fortnightly trips to the hairdresser just so she could get a proper hair wash. laundry was lost regularly leaving us to replace items on a weekly basis.
It took 5 months to put personal/family pictures up which we were told the home actively encouraged to make it feel like home.
Having received a call
from my distraught Mother threatening suicide, we removed her from Bramble (Care) and have now been pursued for months by the owner w sting to charge us £5000 for a months notice period. This is disgusting as the care home is in breach of their contract failing to provide adequate care however the owner feels entitled to this money.
I wouldn’t put my dog in this home. Stay away!!!
I have made a complaint to the CQC and will be making further steps to ensure everyone is aware of this place operates.
Wendy Sage
My Father-in-law was a resident here for nearly a year and had the best care we could hope for. The staff are efficient, friendly and caring. He really enjoyed the variety of food and was actively encouraged to eat and drink. He enjoyed days out and activities within the home. He recently passed away with the respect and dignity he deserved, provided by the wonderful staff. Thank you all for looking after him so kindly and well.
Anthony Fairhall
It’s all in the name – care…home!
This is an excellent care home. A family member has transferred here from a nursing home and the contrast is amazing.
At the nursing home food and client stimulation was and after thought. At Brambles it is at the forefront of what they provide. The food is excellent and client involvement and activity is super. Nothing is too much trouble. A sign of good quality is the fact that there is a waiting list to get into Brambles.
I hope when I get old there is a Brambles waiting for me.
Dani T (danii)
This is one of the worst care homes I have ever visited, I’m a community carer and only have to come here to visit one gentleman. I have been here on a couple of occasions..
My very first experience here I was horrified to see carers lifting residents under the arm, and pulling them around like rag dolls. I was equally horrified when i suggested using the hoist (the proper way in which to transfer someone) and the care assistant that worked at the home told me she didn’t know how to use it.. (WHAT?!??). After this experience I decided to make my company aware to which I then decided I would never visit there again.
Up until recently I never have, but I visited here on sunday (15.12.13) and was mortified to see the standard of care had not changed and was still as awful as the first time i had visited. This particular client i had come to visit has a wash before bed, I am only there to assist the carers of the care home therefore I just follow her lead.. The water used was FREEZING and the gentleman was complaining how he didnt want a wash,I could hardly blame him when I put my hands in the water baring in mind I have a pair of disposable gloves on, I could still feel how cold the water was. The care assistant then proceeded to pull the client around lifting the head of the bed up and down its a surprise the poor man hadn’t got whiplash. Again she proceeded to this with his legs.
The standard of care this ‘care home’ provides is some of the worst I have seen, there was a buzzer going of for about 5 minutes meaning a resident was requesting help, it took too long for someone to answer and the buzzer continued to sound until a member of staff had reached her room. I wouldn’t allow this home to look after an animal let alone a member of my family.