Wealdens Home Adaptations
- 8 & 9 Shawlands Ct, Newchapel Rd, Lingfield RH7 6BL, UK
- 01342 832740
Total Mobility
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Unit 20 Pegasus Ct, North Ln, Aldershot GU12 4QP, UK
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The Disabled Adaptations
- Unit 42, Longshot Lane Industrial Estate, Longshot Ln, Binfield, Bracknell RG12 1RL, UK
- 01344 481821
Rehab Mobility
- 57 Guildford Rd, Ash, Aldershot GU12 6BQ, UK
- 01252 213200
- http://www.rehabmobility.co.uk/
David Willoughby
Bought my H/Duty scooter from them 2yrs ago and recently it had started making weird noises on different floor surfaces. I called them out for a service (£79 at my home! Bargain) and the engineer arrived and set to work. There were a few things loose but nothing untoward and I was concerned it would be the same but I needn’t have worried – the second I jumped o jot, it felt different. Far more responsive and the strange noises were gone! Now I have peace of mind that nothing is going to break and leave me stranded – all for £79!
Great service!
Mrs S
I just want to say a big thank you to everyone at Total Mobility. I don’t know what I would do without my scooter, and when it needed fixing, they were absolutely wonderful. The weather was dreadful, but that didn’t stop them one bit. They still came out and made sure everything was sorted for me, which I truly appreciate.
They are always so reliable, kind, and friendly. Nothing ever feels like too much trouble, and they explain things in a way that’s easy to understand. It’s such a comfort knowing I can depend on them and I highly recommend.
Jamie S
Brilliant! My grandad has been using total mobility for over 3 years and he’s just recently had a repair on his scooter and has asked me to write this review on his behalf. The repair was done in excellent time and the service was great as usual. I really appreciate the people at total mobility for taking great care of him as he always mentions how helpful they are. Would definitely recommend to everyone.
MrJay24
Very disappointed. A very unhelpful and off hand man answered my call. I had an enquiry as to a luggie scooter battery and also wanted to discuss a new luggie scooter. He was totally unhelpful and said it was out of the question to get a luggie battery to me the next day which I appreciate was quite demanding and did not want to discuss buying a new luggie scooter, saying the luggie was not something they had in stock and was not inclined in the least to assist on this. I contacted another company who were extremely helpful and bent over backwards to help in every way which resulted in my placing an order with them for a new luggage elite scooter which was delivered the next day to my placing the order. Fantastic service by alternative company. I would never even consider contacting Total Mobility in Aldershot again on any aspect as their attitude and service was appalling. Just for the record.The attached photo shows on the fourth entry down that I telephoned yesterday, Tuesday18th November at 10.40
Tamara Bennett-Jones
Very disappointing. I called and spoke to a member of staff to see whether I needed to book an appointment, explained the issue and type of scooter. I was told that they would need it for 24 hrs to test and no appointment necessary.
When I delivered the scooter I was concerned that they seemed uncertain and not very professional but was told they would call me – this was a Wednesday lunch time. Eventually I called Total mobility on the Monday late afternoon.
I was told there was nothing they could test or repair as they don’t deal with that type of scooter and I shouldn’t have expected to hear back in 24 hours. The person I spoke to was very unprofessional Andy quite rude.
A short time after he called back to say the snort has been checked and the issue was the not battery but a bad repair and a wire which was loose and not attached. There has been no repair (tape has been put around the wire as the covering was worn (not the wires). The wire was garden wire which was on the handle and nothing to do with the scooter. Has they looked at it this would have been clear to see.
I understand if it is not a brand the company works with they can’t do any tests or repairs but I should have been told that to start with, and this does not excuse the poor customer service.
Had the customer service been better I would have been far more understanding Andy been far less critical but cannot accept such poor communication and standards.