Cornerstone Healthcare Marula Lodge
- 156 Mytchett Rd, Mytchett, Camberley GU16 6AE, UK
- 01276 402818
- https://cornerstonehc.co.uk/
Oaklands Care Home
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Forest Glade, Dunton Hills, Langdon Hills, Laindon SS16 6SX, UK
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Camberley Woods Care Home
- Fernhill Rd, Blackwater, Farnborough, Camberley GU17 9HS, UK
- 020 4505 8506
- https://www.averyhealthcare.co.uk/care-homes/surrey/camberley/camberley-woods/
Pax Hill Care Home
- Pax Hill, Farnham GU10 5NG, UK
- 01420 525882
- http://www.paxhill.co.uk/
Sean Austin
My mother Frances has been living at Oaklands for over three years, I have nothing but praise and admiration for the way my mum is being treated and the care she has been shown.
My mother was nervous about going into a care home at the start but she’s made the experience wonderful, the people in this home feel like an extended family I wouldn’t hesitate to recommend them to anybody.
Regards
Sean Austin
TheButts04
My mother has settled wonderfully at this home. The staff have been amazing and helped marvellously with her transition from her first awful experience at one on canvey island. We always leave perfectly confident that she is safe secure and well cared for She has been a resident since March and we have no issues at the moment Management have already had a review with us and are open and ready for feedback to deal with any issues.
Chloe Sear
Not advisable to send anyone to this home. My Nan has deteriorated in 4 months because of lack of basic care. Dehydrated constantly, not changed, the residents are left to get on with it while staff do paperwork. Never enough staff not their fault.Extremely worrying what is going on there.
Also, I witnessed a hungry resident asking for more food at lunch as he was still hungry, one of the carers giving out the food explained there was none left, meanwhile she was filling her mouth with chocolate eclairs that were meant for the residents. This was heart breaking and awful to watch as the man walked out of the room.
Lee Sear
Mum there Aug to Nov had some awful experiences. Management are all talk. Carers are under pressure staff moral low due to low staff numbers. If we didnt put her in night clothes Mum left in day clothes over night till Dad went up to change. Residents not clean lots of them left soaked and soiled. Meds given late but signed against correct time i had a 3 hr argument about this with manager and was told this was normal practice. 8am meds given at 1pm i was told short staffed running late lot of residents to get to. Mum had a fall which i wasnt told about until i asked.Only good thing is the food. There are some lovely ladies that work there for a pittance i blame bad management for not ensuring there are enough staff and not checking things are working upstairs, theyre just forgotten. Now in hospital NOT RETURNING
Emma Campkin
Most of the staff are kind but are not given the time to care effectively.
Management make promises but do not see them through. For example, being told that your loved one would be reviewed so that they could have the correct care – protein drinks, or a visit from the Parkinsons nursing team so that the correct care could be given – NEVER HAPPENED.
I was also accused of moving my father from the main area of the home to his room each time I visited and I did not inform anyone when I had left…not true, he was usually already in his bed for the evening and all visitors had to inform staff that they were leaving because the establishment had codes to get in and out – visitors are not allowed to know the codes.
Most importantly, ensuring that the elderly are given regular fluid so that they do not become dehydrated. This only happens if they are mobile and can get it themselves. Unfortunately, my parents is no longer with us but feel he could be if carers were allowed to care. Those who we saw care for him, I would like to thank, they were sweet and formed good effective relationships that made my dad feel safe. I am sure if the management were to carry out their promises, make relatives feel welcome and get more staff then the place could be great.