Accolade Support and Care Ltd
- Sunningend Business Centre, Lansdown Industrial Estate, Gloucester Rd, Cheltenham GL51 8PL
- 01242 308008
- https://www.accoladesupportandcare.co.uk/
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Rebecca Shore
All the carers at Right at Home Basingstoke are amazing and we have had absolutely no complaints about their service. Their care always goes above and beyond expectations. It was reassuring to know that my parents well-being was always forefront in the carers minds. I could track every visit by viewing the visit notes online but also knew any concerns were quickly communicated with me. What makes Right at Home unique is that their carers know just how to fit into your home and daily routines. They get to know the family they are supporting well, match their care givers well with similar interests/backgrounds and therefore the carers become welcomed friends not just on-duty visitors to your home.
Gemma Wheeler
After having a terrible experience with previous carers we thought we’d risk trying once more and chose Right At Home, we are so glad we did! They have been more than amazing caring for my great auntie and also a massive support to the family. The go above and beyond to get everything right. The communication is fantastic, the carers are amazing and treat my great auntie like their own family member, they do so many little touches that are not on their “tasks” When my great auntie talks about the carers she always has a smile on her face and loves telling me all about their lives!
It’s lovely to be able to relax and feel confident when the carers are there knowing that she’s being looked after just as good as if family were doing it! Cannot recommend them enough!
Alison Jackson
My parents have always wanted to stay at home, but with them now in their 90s, things were getting harder to manage. It was a big step accepting this, but Right at Home have dealt with the whole process very well. We chose this company because of the reviews, and also a personal recommendation. The carers have been well matched, and even go above and beyond in their service. It has not only made life easier and safer for my parents, but also enriched their lives with having social contact.
Carole Barlow
My 81 year old husband was extremely weak when he was discharged from hospital on Christmas Eve and I struggled to cope. On recommendation I contacted Right at Home and they have been excellent. They put support in quickly and the managers and carers/supporters were efficient, friendly and understanding.
Their ethos is to rehabilitate their clients if possible to the point where they are no longer needed. My husband has regained his strength faster than expected so I have now cancelled but will not hesitate to contact them again should the need arise.
Martin Powter
Mum is 97 now and likely to settle into residential care but we have kept her living independently in her own home these past 4 years by employing homecare support. At first she needed just one daily care call to check that all was well; this built up as she became more frail to four hourly visits a day covering meals, catheter, shower, basic care and steadying, outings, washing, limited domestic tasks and, most importantly, companionship.
We chose Right at Home because of their excellent reviews, their thorough and sensitive assessment of mum’s needs, and their ‘can do’ approach. We have found individual RAH carers to be naturally caring and capable, obviously some favourites emerging as special, but in general very adaptable and professional in promoting the best situations for mum. With mum living alone ,RAH have given us considerable peace of mind supporting her morale and needs.
The management of Right at Home is excellent, dependably reliable, keen always to address care needs ; we have found the carers very punctual .The rotas provide a stable team of known carers week after week while RAH are always ready to discuss adjustments for new situations or to meet extra cover. We would thoroughly recommend Right at Home if support and care at home is something you are considering.