Bespoke Vehicle Security

At Thurrock Group, we have used BVS for our large fleet of vehicles, BVS have been a great service provider from start to finish with quick turnaround, allowing our vehicles to be back on the road in a timley manner, would definitely recommend BVS for your fleet.

When you are in your hour of need, you have to have a leap of faith. My experience starts with waking up on Saturday morning to find that overnight my car had been stolen off my drive. Which fortunately ‘we’ found via a tracker shortly after. My wife put a post on local social media platforms to promote awareness. Apart from the usual sympathy/empathy replies, the political replies about Policing, funding, Governments etc…. the most useful reply was from a chap called Bill (Billy), who offered advice on temporary securing the vehicle throughout the weekend, and what could be a longer term proposition – Bill runs an established Vehicle Security Firm in Burnt Mills. He was not pushy, just thought provoking and genuinely concerned. I called Bill on Monday morning at 0800, and discussed the situation and the options, given the activities over the weekend, Bill suggested that he would look at their workload and get me booked in as a priority – and arrange to call me back shortly. The callback took place and I was booked in at their depot. Upon arrival I was greeted like an old friend rather than a new customer, Bill confirmed the process, introduced me to other members of the team and got me settled whilst my car was being dealt with.
The service was absolutely outstanding, clean, tidy and efficient, the technician, was thorough in the work and very patient, articulate and reassuring in answering my questions and providing a comprehensive overview of the solution, taking the time to ensure I had an understanding and was fully confident in the product/solution purchased.
Overall the feeling I got from the technicians (that I had exposure to) was that within BVS, there is a strong mutual respect between all employees/owners and this is evident in the way the team conducted themselves. I would certainly not hesitate to recommend others to use the services and I can only commend everyone on their commitment to family based values, high quality and attention to detail.
A personal thank you goes out to Bill, for the time and effort he donated on the Saturday morning to respond with the level of detail and advice offered during ‘Weekend Family Time’ without knowing he would get my business.