Ashford Borough Citizens Advice

Ashford Borough Citizens Advice
Ashford Borough Citizens Advice

Company Details

Phone
Address
Seabrooke House, Church Rd, Ashford TN23 1RD, UK

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4.2
63 reviews
  • Grace Ladbury

    I visited this advice centre and was seen promptly by a professional advisor. Outstanding, first-class service—and completely free!

  • Gary Holdstock

    I went there on Tuesday afternoon only to find the office closed ….it seems this office is only open from 09:300 to 11:00 …this doesn’t exactly give on a lot of time to get things together.in that paticularly time period… please please please …. put you opening hours up on “google” page not just the opening but closing time as well so one is sure of it … this closing time is important if one is to get there when you “are” open …your office in Ashford is my only office open now ,your folkestone office is closed not funny as/when one traveled from Lydd …

  • Chloe

    I came to citizens advice for the first time at a critical point of my life, already feeling pretty desperate. I left in tears feeling more desperate than when I went in. I felt judged as soon as I met with the advisor who was extremely patronising. I lost my 29 year old son in September and was hoping to get some help but I was so uncomfortable with the advisor I didn’t bring it up. If this is the help that is available to people on a low wage it’s no surprise they continue to struggle. God help us all

  • Valerie Palmer

    Reviewed my paperwork legal advice given confirmed I did not need to do anything. Man seen clearly knowledgeable made s phone call on my behalf to check what he had said to me about his understanding of the issue and confirmed I did not need to do anything with the manager of the organisation I was sent info about. Good parking. Time of appt etc all well.managed.

  • ryan kislingbury

    I rang about asking for help with PIP forms due to disability and not being able to write due to the problems I have now and then had this lady telling me about my own life and about me playing football.

    I find this a little bit of an invasion of privacy as I never told this lady anything as regards when I played football and t he n she was trying to tell me that there was nothing unlawful which again has nothing to do with why I called and the help that I was asking for in filling in the forms and since then has ignored my reply to her email when she said there been a misunderstanding, there was no misunderstanding and this lady was being nosey and invading my privacy and life.

    Even after raising a complaint this establishment then try to tell me that I brought up Pro football which I had no. We’d to as it has nothing to do with what I was calling, also have been unable to provide me any valid reason for why this woman was bringing this up and then said we can offer you a form filling in appointment but not within the time scale meaning they have completely wasted my time and left me without being able to sort out these forms.

    They’re a complete waste of time and space which has now resulted in the start of 3 operations I am to have being delayed because of this

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